Praise where praise is due.

At Hartford Funding, our goal is 100-percent customer satisfaction on every
transaction. That was founder and President Joe Latini’s vision when he founded
the company nearly 30 years ago, and it’s our No. 1 ambition today.

So how are we doing? Pretty well, according to our clients. After their loans close, we give clients a Customer Service Questionnaire and ask them to rate their experience and our performace in a number of categories, and the results are mighty impressive:

Category	Excellent	Very Good	Good	Poor
Overall Closing Experience	70%	29%	1%	0%
Staff Helpfulness	81%	18%	1%	0%
Staff Friendliness	81%	19%	0%	0%
Staff Professionalism	84%	15%	1%	0%
Staff Knowledge	72%	24%	4%	0%
Loan Officer Performance	72%	24%	4%	0%
Chance You Would Recommend Hardford Funding to a Friend	79%	18%	3%	0%
We’re equally proud of the written comments many of our customers have shared about Hartford and the job we did for them: “A little word from me and my family to show our appreciation to your honest Hartford Funding company … thanks for all of the beautiful, hard work to make it happen for a normal family like us. Special thanks to Jennie and Lori! I will never forget what you have done for us.” – Edward S. and family “We wanted to write to thank you for all your kind and helpful service … your dedication to your work and your clients is greatly appreciated! Your help made it all possible. You’ve helped us make a dream come true … our children will have many great memories in our house, which we can finally call HOME!” – Ahmed and Jennifer K.