Praise where praise is due.

At Hartford Funding, our goal is 100-percent customer satisfaction on every
transaction. That was founder and President Joe Latini's vision when he founded
the company nearly 30 years ago, and it's our No. 1 ambition today.

So how are we doing? Pretty well, according to our clients. After their loans close, we give clients a Customer Service Questionnaire and ask them to rate their experience and our performace in a number of categories, and the results are highly impressive:

Category	Excellent	Very Good	Good	Poor
Overall Closing Experience	70%	29%	1%	0%
Staff Helpfulness	81%	18%	1%	0%
Staff Friendliness	81%	19%	0%	0%
Staff Professionalism	84%	15%	1%	0%
Staff Knowledge	72%	24%	4%	0%
Loan Officer Performance	72%	24%	4%	0%
Chance You Would Recommend Hardford Funding to a Friend	79%	18%	3%	0%
We're equally proud of the written comments many of our customers have shared about Hartford and the job we did for them: "A little word from me and my family to show our appreciation to your honest Hartford Funding company - thanks for all of the beautiful, hard work to make it happen for a normal family like us. Special thanks to Jennie and Lori! I will never forget what you have done for us." -Edward S. and family "We wanted to write to thank you for all your kind and helpful service & your dedication to your work and your clients is greatly appreciated! Your help made it all possible. You've helped us make a dream come true & our children will have many great memories in our house, which we can finally call HOME!" -Ahmed and Jennifer K. "There is no way we could ever thank you enough. You made a lifetime dream for us come true. We will never forget your kindness." -Joy and Brian "You went the extra mile to secure our mortgage." -Mary and Greg "Thanks for the excellent service we received from the entire staff at Hartford Funding! We are finally settled into our new home and will recommend your company to everyone we run across looking for a mortgage." -Nancy and Roy "I just wanted to thank you for getting my buyer in today to qualify. I'm glad Barbara qualified! Anne and I pushed for her to go to you and we talked you up a lot - as always, it was an absolute pleasure working with you and I look forward to much more shared success in the future!" -Dan M. "These days, you usually hear the complaints, not the compliments, so thank you for everything. Your professionalism was appreciated." -Marianne D.